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| Shipping & Returns |
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Shipping rates |
| 1. INSIDE UNITED STATES (WE CAN NOT GUARANTEE SHIPPING TIME TO HAWAII): |
| - First Class Mail (4-7 business days) for orders over $30.00 | - FREE !!! |
| - First Class Mail (4-7 business days) for orders $0.01-$29.99 | - $1.95!!! |
| - Priority Mail USPS (2-4 business days) | - $5.95 |
| - Express Mail USPS (next day, some places second day) | - $15.95 |
| 2. CANADIAN ORDERS |
| - Air Mail USPS (5-7 business days) | - $1.95 |
| 3. OUTSIDE UNITED STATES AND CANADA |
| - Air Mail USPS (5-8 business days) | - $8.00 |
| 4. MOST OF EUROPE (Andorra, Austria, Belgium, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, UK, Vatican City) |
| First Class Mail | - $5.95 |
Shipping
We will process your order within 24 hours. Orders are shipped via USPS and/or FedEx.
Other shipping methods can be used if requested.
It takes, on the average, about 3-5 days for an order to reach a customer.
Orders paid by credit card will only be shipped to the credit card billing address.
Returns and exchanges
Suppose the item is not quite right, we understand.
If you are not satisfied with the products shipped to you, you can return item within 14 days from delivery day, if has not been worn or damaged.
You may expect your refund within 48 hours of return, less shipping, and 12% handling charges.
To obtain a return please use the Contact Us form and explain that you would like a return and why you are returning the item.
Please, provide us with package tracking number and return address.
Back Ordered Items
While we make every attempt to fill all orders placed, some items may be delayed or backordered.
If this is the case, you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped.
If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the payment date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically.
You will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement if you used a credit card.
Payment Method
We accept credit cards (Visa, MasterCard, Discover, and American Express), Checks, Cash and Money Orders.
All credit card orders are subject to final verification and approval.
All orders are confirmed, verified and security checked before being shipped.
This takes 1-5 working days depending on the payment type and information needed and provided, we can confirm product availability the same day if the order processes by 6:00pm CST.
Delivery times begin after verification approval, in the case of fund transfers it begins once we receive the funds, in the case of a credit card it is once the funds are received from the processing bank, this is usually about 4-5 days.
If a product is listed on our site and is available for purchase - that means we have it available for purchase and can ship it to you immediately after your order is verified and your item is manufactured and shipped.
After you have placed your order at koalatystuff.com you will be notified by E-mail when we approve and ship your order.
All orders are to be prepaid.
All orders are shipped pre-paid and direct.
Credit cards can only be used in the USA or Canada.
There is no surcharge for using your credit card to make purchases with koalatystuff.com.
To protect you against unauthorized charges, credit card orders will not be shipped to an address other than your billing address, so, please, be sure to provide your exact billing address and telephone number (as they appear on your credit card statement).
Incorrect information may cause a delay in processing your order or failure to complete your order request.
Warranty
Koalatystuff.com carries the manufacturers warranty.
Manufacturers warranties vary on each product. This information is subject to change without notice.
Manufacturers` defects are covered under the warranty.
This does not include purposely damage, or general wear and tear (scratches, fading of the gold, etc.).
If your received damaged product, we will send you a replacement of the exact same item.
If that model is out of stock, you can choose another product of the same value.
If you have any questions, please contact us jessica@koalatystuff.com.
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